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    Shipping Policy

    All our orders are processed the same day they are administered on our website, unless the order has been registered on a public holiday or weekend, in which case it will be processed the next working day.

    We always guarantee delivery of your order, but promotions and special offers may be delayed due to high demand for our products.

    Once the order has been verified, it is processed within 1/6 days and shipped to the delivery address.

    All our products leave our premises 1/6 days after the order is placed. We ship to all countries by ship, allowing us to offer an international service.

    Estimated average times:

    Normally: 6-12 days depending on product demand.

    In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc) or logistical issues, shipping may take 3 to 4 weeks.

    If this is not the case, you will be able to proceed to a refund for lost/unsent orders.

    All our shipments are insured and have a tracking number that can facilitate the delivery of your order.

    Please consider
    *If the customer does not put the correct address on the order and does not notify us minutes after the order (before the shipment and package is processed) and the package cannot be delivered due to the incorrect address, there will be no refund option and a next shipment of the package will be at the expense of the customer and buyer.

    *In the event that at the time of delivery of the order is not able to contact the customer proceeds to notify via mailbox and if in 15 days the package is not collected from the office notified, it will be sent to the factory again having lost the package without the option of refund.

    *In the event that the shipment has already been made it will not be possible to change the delivery address as the shipments are under the delivery of external companies palacejewelscanada.com  and we do not have the power to change the delivery address once the order has been sent from the warehouse, so the customer is responsible for the loss of the package in case of not having indicated the correct address, has moved house or similar.

    Factors such as logistical delays and customs clearance may affect the estimated delivery time.

    palacejewelscanada.com  is not responsible under any circumstances for any taxes, duties or tariffs applied to the shipment or fees that may be applied at customs for the package purchased, so the buyer and customer of palacejewelscanada.com will be responsible for providing the required value at customs without being able to process a refund.

    We ship from the United States and China to all Canada.

    To request any information or concerns about shipping and delivery, please contact us at info@palacejewelsuk.com.

    We do not sell any brand names, and we do not include any logos on our products.

    *Any return for any reason whatsoever will be at the customer's expense (we will pay for the cost of returning the product to the buyer).

    *By purchasing on our website you accept all of the above terms and conditions, so if they are not met no refunds can be processed.